These terms are effective as of May 26, 2022.

MPN Software Systems, Inc. (“MPN,” “the company,” “we, “us,” or “our”) is the developer of ECLIPSE EHR Cloud software (“ECLIPSE” or “the software”) and ECLIPSE EHR Solutions, LLC (“EES”) provides sales and support for ECLIPSE users nationwide. The terms of this Software as a Service (“SaaS”) agreement govern our relationship with you, the customer, and are the terms under which we provide our service(s) to you.

Neither MPN nor EES owns, and both disclaim any allegations of ownership over, the data hosted by the software, including electronic protected health information (“ePHI”). This software is offered to medical service providers for their use in storing such information.

MPN & EES completely disclaim all liability for the use of the information contained on this website by any user, including any losses, damages, lawsuits, claims, or expenses anyone may incur as a result of using this information. Further, and without limiting the generality of the foregoing, in no event shall MPN or EES be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the information herein.

Our Site

The creation and use of our website, and any disputes or actions arising from our website, or any content contained on the site, shall be governed by the laws of the State of New Jersey and the venue for such disputes shall be state and/or federal courts in the State of New Jersey.

Limitations on Use

Subscription holder will not reverse engineer, decompile, or otherwise attempt to derive the source code, techniques, processes, algorithms, know-how, or other information from the executable code portions of the software (collectively, “Reverse Engineering”). If enforcement of the foregoing is prohibited by applicable law, subscription holder may engage in Reverse Engineering solely to obtain information necessary to achieve interoperability with the software, or as otherwise permitted by applicable law, but only if: (a) Reverse Engineering is strictly necessary to obtain such information; and (b) subscription holder first requested such information from MPN or EES, and MPN or EES failed to make such information available under reasonable terms.

External Links

This site may contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects protected health and/or personally identifiable information. Neither MPN nor EES guarantees that any hyperlink on the website will be accurate at the time of your access. Moreover, the sites pointed at by a hyperlink are developed and possibly maintained by third parties, over whom neither MPN nor EES have any contact, knowledge, and/or control. Accordingly, neither MPN nor EES warrants that any information, software or other material accessible through another site is free of viruses, worms, Trojan horses, or other harmful components.

Customer Support

EES provides technical assistance and other help desk services during regular business hours (currently Monday through Friday from 9:00 a.m.to 9:00 p.m. EST). Our telephone number is (352) 488-0081. You can also contact us by clicking here for various options.

Subscription Services

EES offers various software subscription models for users. EES will provide the software for access and use over a secure internet connection on a pay-as-you-go basis, depending on your subscription.

Some subscriptions may include email, texting, and other communication options for an additional fee.

When you purchase a subscription, you begin a monthly subscription plan through which you may take advantage of built-in tools such as live and video training. You will be notified through email at least 30 days in advance of any changes to the pay-as-you-go rates. EES reserves the right to modify or discontinue any free services at any time with or without notice.

This subscription will remain active as long as the user continues to pay its monthly subscription fee. If that subscription fee is not paid, the user will have 14 days to correct the issue before access is automatically restricted by disabling the ability to add new data, including but not limited to: new patients, documents, services, credits, appointments, text messages, and email.  Successful payment will immediately restore such access. EES reserves the right to send the user a notice that the subscription will lapse in the absence of payment for 180 days. EES may send out more than one notice to a user who fails to pay its fee until that 180-day period terminates. EES will also ensure that the user has access to its records as defined above during this period. If after 180 days, the user has not remedied this non-payment, any & all data associated with the subscription will be purged, EES will terminate access to the software completely and the user’s subscription to same, accordingly. 

Thus, it is the sole responsibility of the user to ensure that it downloads its records, including the ePHI of patients subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), within that 180-day period if it does not pay its subscription fee. Otherwise, it is the sole responsibility of the user to pay its subscription fee on-time on a monthly basis to avoid termination of access to the ECLIPSE software.

If users have any issues paying the subscription fee or accessing their records, they should contact Customer Support immediately for assistance.

Each subscription will come with a finite number of users who will have access to the software. Thus, the subscription model you choose should account for the number of users you anticipate needing access to the software.

Cancellation

You may cancel the subscription at any time. Payment is required for any outstanding fees incurred. Please note that subscription fees are non-refundable.

To cancel an existing subscription, please visit the Contact Us page and submit a cancellation notice. Kindly do not forget to provide us with your current subscription information in the appropriate fields. We will confirm your request using the contact information associated with your subscription (e.g., email address, customer identification number, subscription number/type, and either your activation or general password).

Excusable Delays

From time to time, there may be delays in service due to situations beyond MPN and EES’s control, such as:

  • Acts by you, your agents, employees, or subcontractors.
  • Service disruptions that affect your internet connection.
  • Causes beyond the control of MPN and EES, including but not restricted to, acts of God, acts of the public enemy, acts of the United States, any State Territory of the United States, or any political subdivision of the foregoing or the District of Columbia, fire, floods, epidemics, quarantine restrictions, strikes, civil commotions, freight embargoes, any unusually severe weather conditions, or default of the Company’s subcontractors or suppliers.