Access My Subscription
You can easily update your ECLIPSE EHR Cloud® subscription as follows:
- Select Settings from your navigation bar. (See screenshots below.)
- Then, select Subscription from the pop-up menu.
- You should now see a form similar to the first screenshot below.
- Each row represents a product included in your subscription.
- The Actions column as denoted below in the red box allows you to make changes to each product in your subscription. As you make changes, prices will be updated on your screen.
- Change a quantity: Use the + (plus) and – (minus) icons to add or subtract quantities. The screenshot below depicts 10 users. You can add or subtract users by choosing the appropriate action.
- Remove a product: Existing products can be removed by clicking the x icon in the Actions column.
- Add a product: Products can be added from the Add Product dropdown menu immediately above the grid on the right side of your screen.
- When you make your first change, the Update Subscription button is now lit up & flashing. A message in red reminds you: Please press ‘Update Subscription’ to commit your changes. Once you complete your changes, please make sure you save them prior to closing this tab or exiting ECLIPSE!
- To cancel your subscription, simply press the Cancel Subscription button on the left side of your screen. Please ensure you’re familiar with our Terms Of Service prior to cancellation.
- To update your credit card information, press the Update Card Details button below the grid.
IMPORTANT NOTES:
All prices are prorated as of the day you make changes. Thus, if you add or subtract users, those changes will be reflected & priced on your next bill based on the # of days remaining in the current billing period.
If you don’t press the Update Subscription button, none of your changes will be committed.
When you update your credit card details, this does not mean your card will be immediately billed. If for example, your card was declined for any reason, it may be several days before Stripe’s credit card processing system automatically rebills it. In the event your subscription is now beyond the grace period, and you can no longer access your data, please contact us & we will send you a manual link to pay your bill.
